news

Risk Management Software

Tantia follows UK Successes

Tantia is now offering Hitec Laboratorie's successful Risk Management software. Tantia has been associated with Hitec for over 10 years.

TEN Risk Management Software
Case Management

Analyst's Review

Case management is a process use case that differs from other structured, predefined process use cases. Its traits impose unique requirements on support when delivered through business process management suites.

Read Garnter's research Note

Garnter Review

Software as a Service

New BPM Platform

Software-as-service is a way of providing software applications over the internet, rather than installing them at a customer's premises. It allows users to access their applications from anywhere, using only a standard browser, without the need for complex IT installations or ongoing IT operations administration costs. The actual applications are installed (hosted) once on a remote server somewhere on the Internet, and can be configured to support multiple customers (multi-tenanting). The combination of Internet-hosted servers, data farms and cheap broadband access that facilitates this way of delivering software is known as ‘the cloud'.
Policies and Procedures

New release of Conform

CONFORM, a solution that automates the process of creation, dissemination, audited electronic delivery and understanding measurement of Policies & Procedures releases its second version. More>>

Tantia Expands into Asia

Opens office in Hong Kong.

Tantia recently opened another office, this time in the prestigous Bank of China building in Central Hong Kong. Ian Deane VP Asia Pacific said "We have had such a demand for our products particularly from financial institutes, that opening an office was essential to give the level of support we want to provide to our clients".

Enquiries

Complaints Handling

Handle Complaints to Resolution with Effective Processes

Singularity’s complaint management solution enables you to transform how you manage and resolve complaints. The solution automates the capture and routing of complaints, maximizes the productivity of your customer-facing staff and provides you with a consolidated view of all complaints being processed.

Complaint management is a critical but time-consuming task for government agencies, and the process can be expensive both in direct and indirect costs. Singularity’s solution helps you automate the manual steps, drive workflow efficiently across your customer-facing staff and transform the service you deliver to your end customers, the citizen.

Highlights

* Fast and accurate capture and classification of customer complaints

* Automatically routes complaint cases to the most appropriate staff based on subject, classification, staff skill set and availability

* Tracks each complaint in real-time from capture and initiation through investigation, reporting and closure

* Provides a consolidated real-time view of all complaints being processed by the organisation along with their associated data, files and correspondence using an intuitive interface

* Ensures adherence and compliance to standard best-practice processes

* Drives work to completion and ensures milestones and performance targets are met using workflow, alerting, notification and escalation

* Provides real insight into your complaint management processes through graphical dashboards, MIS and trend analysis reports

* Reduces end-to-end cycle times through optimised routing of work, elimination of manual handovers and reduced reliance on paper documentation